Problems watching a lesson

If you are having issues watching a Damstra Learning Lesson, please go through the checklist below to rule out common issues.

• If you have been scheduled a lesson but cannot see it, please first contact your supervisor to ensure no mistake has been made.
• Ensure you meet the minimum specifications for Damstra Learning.
• Ensure you have third-party cookies enabled. Please refer to the relevant browser instructions on enabling them. 
• Ensure velpic.net and velpic.com domains are whitelisted on your Adblocker or disabled on those domains.
• Ensure your organisation's IT support has the velpic.net and velpic.com domains whitelisted.
• If using the mobile app, ensure you have the latest available version.
• Damstra Learning is best viewed natively, if you are having issues watching a lesson via remote desktop, try a native browser.