Damstra Learning - How to Reset Password

How to Reset Password

Do the self-service reset password in the Velpic Learn mobile app or web browser to retrieve your login credentials.

How to Reset Password via web browser

1. Go to https://(organisation).velpic.net and you will land to a page like the below

2. Click  and you will be directed to the page below

3. Enter your username or e-mail address on the profile. If you are completing lessons for your Damstra Workforce Management Booking/Registration/Induction, your username is your Damstra ID.
4. Check the email from [e-mail]

5. Click this hyperlink  to get to the Reset Password page

Note: Passwords need to have at least 10 characters, with uppercase letters, lowercase letters, number, and special characters.

How to Reset Password via mobile app

1. Open the Velpic Learn app.
2. Enter your organisation’s instance, then click .

The organisation is the domain name of your Damstra Learning instance. If your Damstra Learning address is https://damstratechnology-240.velpic.net/, your organisation is damstratechnology-240. This needs to be entered in the myorganisation field below.

3. You will land to the screen below.

4. Click to get to the screen below.

5. Enter your username and wait for the from [e-mail]

6. Click this hyperlink to get to the Reset Password page

Note: Passwords need to have at least 10 characters, with uppercase letters, lowercase letters, number, and special characters.